RETURNS POLICY

FREE RETURNS PICK-UP

We are pleased to offer a free returns collection service to all customers for any purchases that meet our Returns Policy.

Your returned item must arrive at SYMÉTRIE no later than 14 days after your delivery date. We recommend that you book your return pick-up within 7 days of your delivery date to ensure that it arrives within 14 days.

Please note: We can only offer a free returns pick up from the same country your order was delivered to.

RETURNING YOUR ORDER

Returning your order is free and easy. Simply use the supplied return labels, call DHL and they will come to collect your order. Once the order is received back and checked, your refund is processed usually within 24 hours. Please note it may take 2-7 days for the refund to appear back on your account statement. 

RETURNS POLICY

Returned items must comply with our returns policy:

• Items must be returned unworn, undamaged and unused, with all tags attached and the original packaging included.

• If an item has a security tag or brand tag attached, it must be returned with the tag in its original position.

• Please take care when trying on your purchases and return them in the same condition you received them. Any returns that do not meet our policy will not be accepted.

You can start your return online here or just email us directly and we’ll take you through the process.

CUSTOMISED ITEMS

Due to the nature of personalised and monogrammed items, returns, changes or cancellations are only possible at the discretion of SYMÉTRIE , unless the customised items were damaged or faulty when delivered to you.